When a system has no usable API and the steps are stable and rule-based. Where an API exists, we integrate directly, because bots break when screens change.
Abu Dhabi Solutions
Best BPM, workflow and intelligent automation company in Abu Dhabi
Workflow, case management and automation on processes that were measured and simplified first. Hosn Al Tomoh works with organisations in Abu Dhabi on process automation, agreeing scope, responsibilities and proof of completion for each phase from the start.
Process automation starts with how work really flows: who approves, where cases wait and which steps are still done by hand. Workflow, case management and, where it fits, robotic process automation then take over the repeatable steps and send exceptions to people.
The federal Personal Data Protection Law sets the baseline across the UAE. Government entities in the emirate also follow the information security standards of the Abu Dhabi Digital Authority, healthcare providers follow ADHICS, and companies in ADGM follow its own data protection regulations. We plan hosting, data classification and evidence around these from the start, and quote in UAE dirhams.
Work runs in short phases you can review. We strengthen your team with specialist people where you need them, and each phase closes with a demonstration and a decision on what comes next.
The scope can run from a short diagnostic to a phased rollout, and each phase is fixed before it starts.
What has to go right
These are the factors that usually decide whether the programme meets its goals.
- Process maps agreed with the people who do the work, before anything is automated.
- An exception path and a service level for every automated step.
- Monitoring that shows operations where queues build up and which bots failed.
What we check first
Automating a broken process only makes it fail faster. We measure the current process first and simplify it, then decide which steps need workflow and which need a bot.
At the end of each phase we provide the proof your risk and audit teams need to file: test results, access reviews and signed handover documents.
Before you start
Practical questions from IT and procurement teams.
Each phase is scoped and priced separately, with the team, the deliverables and the acceptance criteria written down, and you receive an itemised quote before work starts.
Your team, unless you choose managed services. We name who is responsible for each component before launch, hand over the runbooks and train your people.
How the work runs
Four stages, each with clear criteria for moving to the next.
Discover
We document the current set-up, the people involved and the constraints, and agree what success looks like.
Design and plan
We set the target design, phases, test approach and acceptance criteria, and review them with your architects and risk team.
Build and test in stages
We deliver in increments, testing and demonstrating each one before the next begins.
Hand over
We hand over runbooks, train your team and support the launch, then formally transfer responsibility to the people you nominate.
Ready to mature your operations?
Book a technical consultation with our principal engineers to map out your architecture and transition plan.