When a system has no usable API and the steps are stable and rule-based. Where an API exists, we integrate directly, because bots break when screens change.
Austin Solutions
Best BPM, workflow and intelligent automation company in Austin
Workflow, case management and automation on processes that were measured and simplified first. Hosn Al Tomoh works with organisations in Austin on process automation, agreeing scope, responsibilities and proof of completion for each phase from the start.
Process automation starts with how work really flows: who approves, where cases wait and which steps are still done by hand. Workflow, case management and, where it fits, robotic process automation then take over the repeatable steps and send exceptions to people.
We work with clients across the Middle East and beyond. For organisations in Austin, that usually means a programme with a Gulf footprint: we plan for your home-market data protection rules and for the GCC laws, such as the UAE and Saudi personal data protection laws, that apply where systems and data will sit.
Work runs in short phases you can review. We strengthen your team with specialist people where you need them, and each phase closes with a demonstration and a decision on what comes next.
Where you already work with systems integrators or vendors, we can deliver in partnership with them, with each party's responsibilities written into the contract.
What has to go right
These are the factors that usually decide whether the programme meets its goals.
- Process maps agreed with the people who do the work, before anything is automated.
- An exception path and a service level for every automated step.
- Monitoring that shows operations where queues build up and which bots failed.
What we check first
Automating a broken process only makes it fail faster. We measure the current process first and simplify it, then decide which steps need workflow and which need a bot.
At the end of each phase we provide the proof your risk and audit teams need to file: test results, access reviews and signed handover documents.
Before you start
Practical questions from IT and procurement teams.
Each phase is scoped and priced separately, with the team, the deliverables and the acceptance criteria written down, and you receive an itemised quote before work starts.
Your team, unless you choose managed services. We name who is responsible for each component before launch, hand over the runbooks and train your people.
How the work runs
Four stages, each with clear criteria for moving to the next.
Discover
We document the current set-up, the people involved and the constraints, and agree what success looks like.
Design and plan
We set the target design, phases, test approach and acceptance criteria, and review them with your architects and risk team.
Build and test in stages
We deliver in increments, testing and demonstrating each one before the next begins.
Hand over
We hand over runbooks, train your team and support the launch, then formally transfer responsibility to the people you nominate.
Ready to mature your operations?
Book a technical consultation with our principal engineers to map out your architecture and transition plan.