We map the work to your home-market rules and to the GCC regulations that apply where the systems will run, and prepare the evidence in a form your compliance team can file.
Boston Solutions
Best BPM, workflow and intelligent automation company in Boston
Workflow, case management and automation on processes that were measured and simplified first. Hosn Al Tomoh works with organisations in Boston on process automation, agreeing scope, responsibilities and proof of completion for each phase from the start.
Process automation starts with how work really flows: who approves, where cases wait and which steps are still done by hand. Workflow, case management and, where it fits, robotic process automation then take over the repeatable steps and send exceptions to people.
We work with clients across the Middle East and beyond. For organisations in Boston, that usually means a programme with a Gulf footprint: we plan for your home-market data protection rules and for the GCC laws, such as the UAE and Saudi personal data protection laws, that apply where systems and data will sit.
Before go-live, we run a full rehearsal of the cutover with the team who will operate the service, and agree in advance how problems will be escalated in the first weeks after launch.
The scope can run from a short diagnostic to a phased rollout, and each phase is fixed before it starts.
Where the effort goes
We concentrate on the points below, because that is where the work usually stumbles.
- Process maps agreed with the people who do the work, before anything is automated.
- An exception path and a service level for every automated step.
- Monitoring that shows operations where queues build up and which bots failed.
Where programmes go wrong
Automating a broken process only makes it fail faster. We measure the current process first and simplify it, then decide which steps need workflow and which need a bot.
We record decisions, responsibilities and test results as we go, so internal audit and regulators can trace every decision and who approved it.
Common questions
What buyers usually ask before a first workshop.
When a system has no usable API and the steps are stable and rule-based. Where an API exists, we integrate directly, because bots break when screens change.
Yes. We document the current integrations first and keep existing systems running alongside the new ones until the switch-over is proven.
Stages of the work
A phased approach, from assessment to knowledge transfer.
Assess
We review the current state, the risks and the quick wins.
Plan
We draw up a phased plan with scope, team, responsibilities and acceptance criteria for each phase.
Deliver and verify
We deliver in phases and show that each one meets its criteria.
Transfer knowledge
We document what we built and train your teams to run and change it.
Ready to mature your operations?
Book a technical consultation with our principal engineers to map out your architecture and transition plan.