We map the work to the rules that apply to you, such as the federal Personal Data Protection Law, the TDRA information assurance standards and any emirate or free zone requirements, and prepare the evidence in a form your compliance team can file.
Abu Dhabi Solutions
Best CRM solutions company in Abu Dhabi
Sales, service and investor relations on one customer record, with consent built in. Hosn Al Tomoh works with organisations in Abu Dhabi on CRM, agreeing scope, responsibilities and proof of completion for each phase from the start.
CRM work brings sales, service and relationship teams onto one customer record. The effort goes into the data model, consent, integration with ERP and contact channels, and pipeline stages that sales leaders actually use.
The federal Personal Data Protection Law sets the baseline across the UAE. Government entities in the emirate also follow the information security standards of the Abu Dhabi Digital Authority, healthcare providers follow ADHICS, and companies in ADGM follow its own data protection regulations. We plan hosting, data classification and evidence around these from the start, and quote in UAE dirhams.
Before go-live, we run a full rehearsal of the cutover with the team who will operate the service, and agree in advance how problems will be escalated in the first weeks after launch.
Where you already work with systems integrators or vendors, we can deliver in partnership with them, with each party's responsibilities written into the contract.
Where the effort goes
We concentrate on the points below, because that is where the work usually stumbles.
- One customer record with clear rules for duplicates and ownership.
- Pipeline stages and forecasts defined with sales leadership.
- Consent and contact preferences recorded per channel.
Where programmes go wrong
CRM rollouts fail when the system becomes a reporting chore for sales. We design around the daily work of each role and keep mandatory fields to the ones that matter.
We record decisions, responsibilities and test results as we go, so internal audit and regulators can trace every decision and who approved it.
Common questions
What buyers usually ask before a first workshop.
Yes, after cleaning it. We agree which history is worth moving, merge duplicates and reconcile the counts with each team before go-live.
Yes. We document the current integrations first and keep existing systems running alongside the new ones until the switch-over is proven.
Stages of the work
A phased approach, from assessment to knowledge transfer.
Assess
We review the current state, the risks and the quick wins.
Plan
We draw up a phased plan with scope, team, responsibilities and acceptance criteria for each phase.
Deliver and verify
We deliver in phases and show that each one meets its criteria.
Transfer knowledge
We document what we built and train your teams to run and change it.
Ready to mature your operations?
Book a technical consultation with our principal engineers to map out your architecture and transition plan.