Yes, after cleaning it. We agree which history is worth moving, merge duplicates and reconcile the counts with each team before go-live.
Dubai Solutions
Best CRM solutions company in Dubai
Sales, service and investor relations on one customer record, with consent built in. Hosn Al Tomoh works with organisations in Dubai on CRM, agreeing scope, responsibilities and proof of completion for each phase from the start.
CRM work brings sales, service and relationship teams onto one customer record. The effort goes into the data model, consent, integration with ERP and contact channels, and pipeline stages that sales leaders actually use.
The federal Personal Data Protection Law sets the baseline across the UAE. Government entities in the emirate also follow the information security standards of the Dubai Electronic Security Center, and companies in DIFC follow its own data protection law. We plan hosting, data classification and evidence around these from the start, and quote in UAE dirhams.
Work runs in short phases you can review. We strengthen your team with specialist people where you need them, and each phase closes with a demonstration and a decision on what comes next.
The scope can run from a short diagnostic to a phased rollout, and each phase is fixed before it starts.
What has to go right
These are the factors that usually decide whether the programme meets its goals.
- One customer record with clear rules for duplicates and ownership.
- Pipeline stages and forecasts defined with sales leadership.
- Consent and contact preferences recorded per channel.
What we check first
CRM rollouts fail when the system becomes a reporting chore for sales. We design around the daily work of each role and keep mandatory fields to the ones that matter.
At the end of each phase we provide the proof your risk and audit teams need to file: test results, access reviews and signed handover documents.
Before you start
Practical questions from IT and procurement teams.
Each phase is scoped and priced separately, with the team, the deliverables and the acceptance criteria written down, and you receive an itemised quote before work starts.
Your team, unless you choose managed services. We name who is responsible for each component before launch, hand over the runbooks and train your people.
How the work runs
Four stages, each with clear criteria for moving to the next.
Discover
We document the current set-up, the people involved and the constraints, and agree what success looks like.
Design and plan
We set the target design, phases, test approach and acceptance criteria, and review them with your architects and risk team.
Build and test in stages
We deliver in increments, testing and demonstrating each one before the next begins.
Hand over
We hand over runbooks, train your team and support the launch, then formally transfer responsibility to the people you nominate.
Ready to mature your operations?
Book a technical consultation with our principal engineers to map out your architecture and transition plan.