We map the work to the controls that apply to you, such as the NCA Essential Cybersecurity Controls and the Personal Data Protection Law, and prepare the evidence in a form your compliance team can file.
Saudi Arabia Solutions
Best CRM solutions company in Saudi Arabia
Sales, service and investor relations on one customer record, with consent built in. Hosn Al Tomoh works with organisations in Saudi Arabia on CRM, agreeing scope, responsibilities and proof of completion for each phase from the start.
CRM work brings sales, service and relationship teams onto one customer record. The effort goes into the data model, consent, integration with ERP and contact channels, and pipeline stages that sales leaders actually use.
Saudi programmes usually have to account for the Essential Cybersecurity Controls of the National Cybersecurity Authority (NCA), the Personal Data Protection Law overseen by SDAIA and, for government entities, the standards of the Digital Government Authority. Banks answer to SAMA, and insurers to the Insurance Authority. We plan hosting, data classification and evidence around these from the start, and quote in Saudi riyals.
Work runs in short phases you can review. We strengthen your team with specialist people where you need them, and each phase closes with a demonstration and a decision on what comes next.
The scope can run from a short diagnostic to a phased rollout, and each phase is fixed before it starts.
What has to go right
These are the factors that usually decide whether the programme meets its goals.
- One customer record with clear rules for duplicates and ownership.
- Pipeline stages and forecasts defined with sales leadership.
- Consent and contact preferences recorded per channel.
Where programmes go wrong
CRM rollouts fail when the system becomes a reporting chore for sales. We design around the daily work of each role and keep mandatory fields to the ones that matter.
We record decisions, responsibilities and test results as we go, so internal audit and regulators can trace every decision and who approved it.
Common questions
What buyers usually ask before a first workshop.
Yes, after cleaning it. We agree which history is worth moving, merge duplicates and reconcile the counts with each team before go-live.
Yes. We document the current integrations first and keep existing systems running alongside the new ones until the switch-over is proven.
Stages of the work
A phased approach, from assessment to knowledge transfer.
Assess
We review the current state, the risks and the quick wins.
Plan
We draw up a phased plan with scope, team, responsibilities and acceptance criteria for each phase.
Deliver and verify
We deliver in phases and show that each one meets its criteria.
Transfer knowledge
We document what we built and train your teams to run and change it.
Ready to mature your operations?
Book a technical consultation with our principal engineers to map out your architecture and transition plan.