The data steward for that domain, under rules agreed with the business. The platform sends doubtful matches to the steward and keeps a history of every change.
Melbourne Solutions
Best MDM, PIM and data quality company in Melbourne
One trusted record for customers, products and suppliers, with stewards who keep it that way. Hosn Al Tomoh works with organisations in Melbourne on master data, agreeing scope, responsibilities and proof of completion for each phase from the start.
Master data management gives customers, products and suppliers one trusted record that every system uses. The work is as much about stewardship as technology: match and merge rules, data owners, and quality measures checked every day.
We work with clients across the Middle East and beyond. For organisations in Melbourne, that usually means a programme with a Gulf footprint: we plan for your home-market data protection rules and for the GCC laws, such as the UAE and Saudi personal data protection laws, that apply where systems and data will sit.
Work runs in short phases you can review. We strengthen your team with specialist people where you need them, and each phase closes with a demonstration and a decision on what comes next.
Where you already work with systems integrators or vendors, we can deliver in partnership with them, with each party's responsibilities written into the contract.
What has to go right
These are the factors that usually decide whether the programme meets its goals.
- Match and merge rules agreed with the business, with a review queue for doubtful cases.
- A named steward for each data domain, with clear authority to correct records.
- Quality scores published to the CRM, commerce and analytics teams.
What we check first
Master data programmes stall when they try to fix every domain at once. We start with the domain that causes the most rework, usually customer or product, and prove the stewardship model there.
At the end of each phase we provide the proof your risk and audit teams need to file: test results, access reviews and signed handover documents.
Before you start
Practical questions from IT and procurement teams.
Each phase is scoped and priced separately, with the team, the deliverables and the acceptance criteria written down, and you receive an itemised quote before work starts.
Your team, unless you choose managed services. We name who is responsible for each component before launch, hand over the runbooks and train your people.
How the work runs
Four stages, each with clear criteria for moving to the next.
Discover
We document the current set-up, the people involved and the constraints, and agree what success looks like.
Design and plan
We set the target design, phases, test approach and acceptance criteria, and review them with your architects and risk team.
Build and test in stages
We deliver in increments, testing and demonstrating each one before the next begins.
Hand over
We hand over runbooks, train your team and support the launch, then formally transfer responsibility to the people you nominate.
Ready to mature your operations?
Book a technical consultation with our principal engineers to map out your architecture and transition plan.