Yes, where your users work in Arabic. We recruit participants who match your audience and test both languages when the product serves both.
Jeddah Services
Best Product design and UX company in Jeddah
Research, design systems and accessibility, judged against usability goals you can measure. Hosn Al Tomoh works with organisations in Jeddah on product design, agreeing scope, responsibilities and proof of completion for each phase from the start.
Product design starts with research: interviews, usability tests and service maps that show where people struggle. A design system and accessibility standards then keep every screen consistent and usable, in Arabic and English where you serve both.
Saudi programmes usually have to account for the Essential Cybersecurity Controls of the National Cybersecurity Authority (NCA), the Personal Data Protection Law overseen by SDAIA and, for government entities, the standards of the Digital Government Authority. Banks answer to SAMA, and insurers to the Insurance Authority. We plan hosting, data classification and evidence around these from the start, and quote in Saudi riyals.
Before go-live, we run a full rehearsal of the cutover with the team who will operate the service, and agree in advance how problems will be escalated in the first weeks after launch.
Ask us for examples of what you will receive: plans, test evidence and handover packs. Judge the proposal on those, not on slides.
Where the effort goes
We concentrate on the points below, because that is where the work usually stumbles.
- Research with real users before and after each major design decision.
- A design system with tokens and components shared by design and engineering.
- Accessibility checked against WCAG 2.2, including right-to-left layouts.
What we check first
Design work goes wrong when it is judged on taste. We agree usability goals you can measure, such as task completion and time on task, and test against them with real users.
At the end of each phase we provide the proof your risk and audit teams need to file: test results, access reviews and signed handover documents.
Before you start
Practical questions from IT and procurement teams.
Each phase is scoped and priced separately, with the team, the deliverables and the acceptance criteria written down, and you receive an itemised quote before work starts.
Your team, unless you choose managed services. We name who is responsible for each component before launch, hand over the runbooks and train your people.
How the work runs
Four stages, each with clear criteria for moving to the next.
Discover
We document the current set-up, the people involved and the constraints, and agree what success looks like.
Design and plan
We set the target design, phases, test approach and acceptance criteria, and review them with your architects and risk team.
Build and test in stages
We deliver in increments, testing and demonstrating each one before the next begins.
Hand over
We hand over runbooks, train your team and support the launch, then formally transfer responsibility to the people you nominate.
Ready to mature your operations?
Book a technical consultation with our principal engineers to map out your architecture and transition plan.