Yes, where your users work in Arabic. We recruit participants who match your audience and test both languages when the product serves both.
Sydney Services
Best Product design and UX company in Sydney
Research, design systems and accessibility, judged against usability goals you can measure. Hosn Al Tomoh works with organisations in Sydney on product design, agreeing scope, responsibilities and proof of completion for each phase from the start.
Product design starts with research: interviews, usability tests and service maps that show where people struggle. A design system and accessibility standards then keep every screen consistent and usable, in Arabic and English where you serve both.
We work with clients across the Middle East and beyond. For organisations in Sydney, that usually means a programme with a Gulf footprint: we plan for your home-market data protection rules and for the GCC laws, such as the UAE and Saudi personal data protection laws, that apply where systems and data will sit.
Before go-live, we run a full rehearsal of the cutover with the team who will operate the service, and agree in advance how problems will be escalated in the first weeks after launch.
Where you already work with systems integrators or vendors, we can deliver in partnership with them, with each party's responsibilities written into the contract.
Where the effort goes
We concentrate on the points below, because that is where the work usually stumbles.
- Research with real users before and after each major design decision.
- A design system with tokens and components shared by design and engineering.
- Accessibility checked against WCAG 2.2, including right-to-left layouts.
What we check first
Design work goes wrong when it is judged on taste. We agree usability goals you can measure, such as task completion and time on task, and test against them with real users.
At the end of each phase we provide the proof your risk and audit teams need to file: test results, access reviews and signed handover documents.
Before you start
Practical questions from IT and procurement teams.
Each phase is scoped and priced separately, with the team, the deliverables and the acceptance criteria written down, and you receive an itemised quote before work starts.
Your team, unless you choose managed services. We name who is responsible for each component before launch, hand over the runbooks and train your people.
How the work runs
Four stages, each with clear criteria for moving to the next.
Discover
We document the current set-up, the people involved and the constraints, and agree what success looks like.
Design and plan
We set the target design, phases, test approach and acceptance criteria, and review them with your architects and risk team.
Build and test in stages
We deliver in increments, testing and demonstrating each one before the next begins.
Hand over
We hand over runbooks, train your team and support the launch, then formally transfer responsibility to the people you nominate.
Ready to mature your operations?
Book a technical consultation with our principal engineers to map out your architecture and transition plan.