No. We start with the services where an outage hurts customers or revenue most; others can keep simpler monitoring.
Zurich Services
Best Site reliability and production engineering company in Zurich
Service level objectives, error budgets and incident practice that turn outages into lasting fixes. Hosn Al Tomoh works with organisations in Zurich on site reliability, agreeing scope, responsibilities and proof of completion for each phase from the start.
Site reliability engineering sets service level objectives for the journeys customers care about, then uses error budgets to balance new releases against stability. Incident command, post-incident reviews and game days turn outages into lasting fixes.
We work with clients across the Middle East and beyond. For organisations in Zurich, that usually means a programme with a Gulf footprint: we plan for your home-market data protection rules and for the GCC laws, such as the UAE and Saudi personal data protection laws, that apply where systems and data will sit.
Before go-live, we run a full rehearsal of the cutover with the team who will operate the service, and agree in advance how problems will be escalated in the first weeks after launch.
Ask us for examples of what you will receive: plans, test evidence and handover packs. Judge the proposal on those, not on slides.
Where the effort goes
We concentrate on the points below, because that is where the work usually stumbles.
- Service level objectives for the customer journeys that matter most.
- An incident command process with clear roles and blameless reviews.
- Game days that test failover and runbooks before a real outage does.
What we check first
SRE fails when it becomes a renamed operations team. We start with two or three critical services, agree their objectives with the product owners and make the error budget part of every release decision.
At the end of each phase we provide the proof your risk and audit teams need to file: test results, access reviews and signed handover documents.
Before you start
Practical questions from IT and procurement teams.
Each phase is scoped and priced separately, with the team, the deliverables and the acceptance criteria written down, and you receive an itemised quote before work starts.
Your team, unless you choose managed services. We name who is responsible for each component before launch, hand over the runbooks and train your people.
How the work runs
Four stages, each with clear criteria for moving to the next.
Discover
We document the current set-up, the people involved and the constraints, and agree what success looks like.
Design and plan
We set the target design, phases, test approach and acceptance criteria, and review them with your architects and risk team.
Build and test in stages
We deliver in increments, testing and demonstrating each one before the next begins.
Hand over
We hand over runbooks, train your team and support the launch, then formally transfer responsibility to the people you nominate.
Ready to mature your operations?
Book a technical consultation with our principal engineers to map out your architecture and transition plan.