Records and archives
Retention schedules, classification and archive transfer rules applied in the systems staff use.
Industry focus
Records, accessibility and transparency
We make records easy to keep, find and release, and public pages usable by everyone.
Government records must be kept, found and released under clear rules, and every public page has to work for people with disabilities. We set retention and archive rules, build workflows for access-to-information requests and test services against WCAG 2.2.
Records follow national archive rules, such as those of the National Library and Archives in the UAE and the National Center for Archives and Records in Saudi Arabia, and accessibility is part of both countries' digital government standards.
How the work is organised
Information requests
Requests logged, routed, reviewed and answered within the timelines policy sets.
Accessibility testing
Automated and manual WCAG 2.2 tests, including screen readers in Arabic and English.
Are you ready to start?
Every change to a public service is accountable, so these points are best settled with the programme's steering committee first.
- A retention schedule exists, even in draft.
- The team that answers information requests today is known.
- The public services to test first are chosen.
Talk to us about records, accessibility and transparency
Tell us about your current systems, the compliance themes you cannot compromise on and your timeline. We will come back with a phased plan, a staffing model and a risk register.