Reliability ownership
Which teams own which services, and how reliability work gets time alongside feature work.
Service offering
SRE operating model
Clear ownership of reliability, so every incident has a commander and its lessons reach the backlog.
We design how reliability is owned: which services get service level objectives, who is on call, how incidents are run and how lessons feed back into engineering. The model covers roles, rotations, error budget policy and the reviews that hold it together.
For services the public depends on or regulators oversee, such as banking channels and government e-services, the model ties objectives and incident severities to the notification duties your sector already has.
What the work involves
On-call and incidents
Rotations, escalation paths, severity levels and a blameless review practice.
Error budget policy
What happens when a service uses up its budget, agreed in advance between product and engineering.
Everything as code
Infrastructure, policies and pipelines defined as code and reviewed like any other change.
Handover to your platform team
Runbooks, dashboards and pairing sessions, so your engineers run what we built.
When reliability needs an operating model
The signs are repeat incidents, unclear on-call duties and reliability work that always loses to features.
- The same incident recurs because actions from reviews are not done.
- On-call duty depends on goodwill rather than a rota.
- Product and engineering argue about reliability without shared numbers.
Talk to us about SRE operating model
Share your constraints, compliance themes and timeline. We will return a phased approach, a staffing model and a risk register for your stakeholders to review.