Extended coverage
Analysts covering agreed hours, working in your monitoring and ticketing tools.
Service offering
NOC and SOC augmentation
Extra analysts on your screens for the hours or skills your own operations centres cannot cover.
We add monitoring and response capacity to your network and security operations centres during extended hours or when skills are short. Our analysts work to your escalation matrix and tools, and major incidents run through a bridge with agreed roles.
Where regulated entities in the UAE and Saudi Arabia need monitoring data to stay in the country, our analysts work through your tools and approved access paths instead of copying data out.
What the work involves
Escalation matrix
Clear thresholds for when to escalate, to whom and through which channel.
Major incident bridge
A standing process for major incidents: roles, status updates and a timeline for the review afterwards.
Agreed service levels
Response and resolution targets for each priority, reported monthly in a review with your service owner.
Continual improvement
Recurring incidents and requests analysed each month and turned into lasting fixes.
When to add operations centre capacity
It makes sense when coverage gaps, rising alert volumes or a skills shortage leave incidents waiting.
- Nights, weekends or holidays are covered by on-call staff only.
- Alert queues grow faster than the team can triage them.
- Key skills sit with one or two people.
Talk to us about NOC and SOC augmentation
Share your constraints, compliance themes and timeline. We will return a phased approach, a staffing model and a risk register for your stakeholders to review.