Indicator selection
Indicators such as availability and latency, measured where users feel them.
Service offering
SLOs and error budgets
A few reliability numbers that product, engineering and executives all agree on.
We help teams choose service level indicators that reflect what users experience, set objectives with the business and agree what happens when the error budget runs low. Reports turn reliability into a few numbers executives can follow.
Where sector rules set availability expectations for digital channels, as for banking and government e-services in the UAE and Saudi Arabia, objectives are set at or above those levels and reported in the same terms.
What the work involves
Objectives and budgets
Targets agreed with product owners, with the error budget each target allows.
Reliability reporting
A short monthly view of objectives met, budget spent and the actions taken.
Measured reliability
Every improvement tied to an objective or an incident trend you can see on a dashboard.
Blameless learning
Reviews focus on how the system failed, so people keep reporting problems.
When service level objectives are due
They are due when reliability is argued about rather than measured.
- Availability is reported as an uptime figure nobody believes.
- Teams cannot say when to stop releasing and fix reliability.
- Executives learn about reliability from complaints.
Talk to us about SLOs and error budgets
Share your constraints, compliance themes and timeline. We will return a phased approach, a staffing model and a risk register for your stakeholders to review.