Governed metrics
Agreed definitions for key measures, held in one semantic layer that every report uses.
Industry context
BI, analytics and embedded insights in retail and e-commerce
We build analytics on governed definitions, so every dashboard shows the same number for the same measure.
We agree the data model and the governed metrics with the owner of each measure first. Dashboards and reports come next, with access rules that match who may see which data.
Retailers trade on thin margins, with peaks around Ramadan, Eid and White Friday and customers who move between app, website and store in a single purchase. Merchandising, store operations and digital teams each own part of that journey, so we plan changes around the trading calendar. Dashboards in the region usually need Arabic and English labels and right-to-left layouts, and personal or government data must stay within the hosting and access rules of the UAE PDPL and the Saudi PDPL.
We hand over with runbooks and training, and can stay on under agreed service levels.
Alongside sector regulation, we often map delivery evidence to cross-industry baselines such as the UAE Information Assurance Regulation issued by TDRA, the NCA Essential Cybersecurity Controls in Saudi Arabia and the NIST Cybersecurity Framework, which many risk reviewers already use.
What we deliver
Specialists in retail and e-commerce and platform engineers, with you from design to stable operation.
Data model and pipelines
Scheduled pipelines from source systems into a data warehouse, with data quality checks.
Dashboards and access
Reports and dashboards designed with their users, with row-level access rules where data is sensitive.
Consumer and data rules
We design consent, returns and customer data handling around consumer protection rules and personal data law in each market, such as the UAE PDPL and the Saudi PDPL, with ZATCA e-invoicing requirements where Saudi sales are in scope.
Embedded insights
Reports and measures embedded in the applications people already use, with the same definitions.
Bilingual reporting
Arabic and English labels, right-to-left layouts and date and number formats checked on every report.
What to have in place first
An analytics programme is ready to start when leadership names the measures it will run the organisation on.
- Merchandising and digital teams have agreed who owns product and price data.
- Leadership has agreed which measures matter most and who owns each definition.
- The project team has access to the source systems behind the first measures.
Plan BI, analytics and embedded insights in retail and e-commerce
Share your current systems, compliance themes and timeline. We will return a phased plan, a staffing model and a risk register for your stakeholders to review.