Process discovery
Current processes mapped with the people who run them, with volumes, exceptions and handovers recorded.
Industry context
BPM, workflow and intelligent automation in government and the public sector
We automate processes once they are mapped as they really run, with an audit trail for every step and a person for every exception.
Before deciding what a workflow, a rule or a robot should do, we look at the volumes, exceptions and handovers of the process as it runs today. We then automate selected processes with clear ownership, an audit trail and a route for the cases automation cannot handle.
Government entities work to national digital government standards, with Arabic-first services and public accountability for every change. Service owners, policy and planning departments and government IT need each decision recorded in a form that internal audit and the digital government authority can review. Many regional processes still depend on Arabic documents, national ID checks and government portals, so we confirm which steps can be automated and which need a person under UAE and Saudi rules.
We hand over with runbooks and training, and can stay on under agreed service levels.
Alongside sector regulation, we often map delivery evidence to cross-industry baselines such as the UAE Information Assurance Regulation issued by TDRA, the NCA Essential Cybersecurity Controls in Saudi Arabia and the NIST Cybersecurity Framework, which many risk reviewers already use.
What the work covers
We design, deliver and stay until operation is stable, with evidence your procurement and risk teams can rely on.
Workflow and rules
Workflows, business rules and robots built on an agreed platform, with versioning and testing.
Exception handling and audit
Every automated step logged, and cases outside the rules routed to a named team.
Digital government frameworks
We align delivery with the standards of the authority that oversees your entity, such as TDRA and the UAE Information Assurance Regulation, or the Digital Government Authority and the NCA Essential Cybersecurity Controls in Saudi Arabia, and plan sign-in through UAE PASS or Nafath where services use them.
Documents and forms
Arabic and English documents captured, classified and checked, with low-confidence cases sent for review.
Process measurement
Volumes, cycle times and exception rates reported, so owners see where automation helps.
Signs you are ready to start
A process is ready to automate when it is stable, has enough volume to matter and an owner who can describe its exceptions.
- The service owner and the contracting route for the programme have been agreed.
- Each process chosen for automation has an owner who can confirm how it runs today.
- Volumes and exception rates for each chosen process have been measured, even roughly.
Plan BPM, workflow and intelligent automation in government and the public sector
Share your current systems, compliance themes and timeline. We will return a phased plan, a staffing model and a risk register for your stakeholders to review.