Process discovery
Current processes mapped with the people who run them, with volumes, exceptions and handovers recorded.
Industry context
BPM, workflow and intelligent automation in healthcare and life sciences
We automate processes once they are mapped as they really run, with an audit trail for every step and a person for every exception.
Before deciding what a workflow, a rule or a robot should do, we look at the volumes, exceptions and handovers of the process as it runs today. We then automate selected processes with clear ownership, an audit trail and a route for the cases automation cannot handle.
Healthcare providers, insurers and life sciences companies work under patient safety obligations and strict health data rules. Clinical leaders, privacy officers and IT need to agree how data is accessed and shared before anything is configured. Many regional processes still depend on Arabic documents, national ID checks and government portals, so we confirm which steps can be automated and which need a person under UAE and Saudi rules.
We hand over with runbooks and training, and can stay on under agreed service levels.
Alongside sector regulation, we often map delivery evidence to cross-industry baselines such as the UAE Information Assurance Regulation issued by TDRA, the NCA Essential Cybersecurity Controls in Saudi Arabia and the NIST Cybersecurity Framework, which many risk reviewers already use.
What the work covers
We design, deliver and stay until operation is stable, with evidence your procurement and risk teams can rely on.
Workflow and rules
Workflows, business rules and robots built on an agreed platform, with versioning and testing.
Exception handling and audit
Every automated step logged, and cases outside the rules routed to a named team.
Health regulators and exchanges
We work within the requirements of the authority that licenses you: DOH in Abu Dhabi, DHA in Dubai or MOHAP in the UAE, or the Ministry of Health, the Saudi Food and Drug Authority and the National Health Information Center in Saudi Arabia. In Saudi Arabia, health insurance claims follow the Council of Health Insurance's rules through NPHIES, and public hospitals are grouped into health clusters under Health Holding. Integration with exchanges such as Malaffi, Nabidh, Riayati and NPHIES is planned where your services use them.
Documents and forms
Arabic and English documents captured, classified and checked, with low-confidence cases sent for review.
Process measurement
Volumes, cycle times and exception rates reported, so owners see where automation helps.
Signs you are ready to start
A process is ready to automate when it is stable, has enough volume to matter and an owner who can describe its exceptions.
- The clinical or business owner of each workflow in scope has been named.
- Each process chosen for automation has an owner who can confirm how it runs today.
- Volumes and exception rates for each chosen process have been measured, even roughly.
Plan BPM, workflow and intelligent automation in healthcare and life sciences
Share your current systems, compliance themes and timeline. We will return a phased plan, a staffing model and a risk register for your stakeholders to review.