Tenant and identity
Tenant configuration, single sign-on and conditional access aligned with your identity platform.
Industry context
Collaboration and modern workplace in retail and e-commerce
We roll out collaboration platforms so staff identity, meetings, chat and files sit in one governed tenant.
The work covers tenant set-up, identity and access, records retention and the move from existing tools. We plan migration in waves, set governance for teams and sharing, and train people before each wave.
Retailers trade on thin margins, with peaks around Ramadan, Eid and White Friday and customers who move between app, website and store in a single purchase. Merchandising, store operations and digital teams each own part of that journey, so we plan changes around the trading calendar. Three things often decide the design: hosting in UAE or Saudi cloud regions, calling through operators licensed under TDRA and CST rules, and records retention for government and regulated data.
After stabilisation we hand over to your teams or keep running the service with you.
Alongside sector regulation, we often map delivery evidence to cross-industry baselines such as the UAE Information Assurance Regulation issued by TDRA, the NCA Essential Cybersecurity Controls in Saudi Arabia and the NIST Cybersecurity Framework, which many risk reviewers already use.
What we deliver
Specialists in retail and e-commerce and platform engineers, with you from design to stable operation.
Governance and retention
Rules for creating teams and sharing externally, with retention and eDiscovery settings for records.
Migration and adoption
Mail, files and chat moved in planned waves, with training and support for each group of staff.
Consumer and data rules
We design consent, returns and customer data handling around consumer protection rules and personal data law in each market, such as the UAE PDPL and the Saudi PDPL, with ZATCA e-invoicing requirements where Saudi sales are in scope.
Meetings and calling
Meeting rooms, calling plans and devices set up, with emergency calling and recording rules agreed.
External collaboration
Guest access and shared channels with partners, controlled by policy and reviewed regularly.
What to have in place first
A collaboration rollout is ready to start when identity is in order and records management has set retention rules.
- Merchandising and digital teams have agreed who owns product and price data.
- IT and records management have agreed the retention rules and the external sharing policy.
- The groups of staff and the order of the migration waves have been agreed.
Plan collaboration and modern workplace in retail and e-commerce
Tell us where you are today and which dates matter. We will propose a first phase with scope, owners and an itemised quotation.