Tenant and identity
Tenant configuration, single sign-on and conditional access aligned with your identity platform.
Industry context
Collaboration and modern workplace in telecoms
We roll out collaboration platforms so staff identity, meetings, chat and files sit in one governed tenant.
The work covers tenant set-up, identity and access, records retention and the move from existing tools. We plan migration in waves, set governance for teams and sharing, and train people before each wave.
Telecom operators run large regulated businesses under TDRA in the UAE or CST in Saudi Arabia, and product launches, billing cycles and network work set the calendar every other system follows. Finance, commercial and support functions need changes timed around those dates. Three things often decide the design: hosting in UAE or Saudi cloud regions, calling through operators licensed under TDRA and CST rules, and records retention for government and regulated data.
After stabilisation we hand over to your teams or keep running the service with you.
Alongside sector regulation, we often map delivery evidence to cross-industry baselines such as the UAE Information Assurance Regulation issued by TDRA, the NCA Essential Cybersecurity Controls in Saudi Arabia and the NIST Cybersecurity Framework, which many risk reviewers already use.
How the work is organised
From design to stable operation, with the evidence internal audit and your finance and risk teams ask for.
Governance and retention
Rules for creating teams and sharing externally, with retention and eDiscovery settings for records.
Migration and adoption
Mail, files and chat moved in planned waves, with training and support for each group of staff.
Telecom regulation and personal data
We agree data residency, access and record keeping with your regulatory affairs team early, because operators answer to TDRA in the UAE or CST in Saudi Arabia, and the personal data law of each market applies to every personal record the systems hold.
Meetings and calling
Meeting rooms, calling plans and devices set up, with emergency calling and recording rules agreed.
External collaboration
Guest access and shared channels with partners, controlled by policy and reviewed regularly.
Checks before you start
A collaboration rollout is ready to start when identity is in order and records management has set retention rules.
- The regulatory obligations the systems touch have been listed.
- IT and records management have agreed the retention rules and the external sharing policy.
- The groups of staff and the order of the migration waves have been agreed.
Plan collaboration and modern workplace in telecoms
Tell us where you are today and which dates matter. We will propose a first phase with scope, owners and an itemised quotation.