Dataverse architecture
Tables, relationships, security roles, and business units mapped to your GTM and support model.
Platform implementation
Microsoft Dynamics 365 Sales & Customer Service
Hosn Al Tomoh implements Dynamics 365 Sales and Customer Service for Microsoft-centred enterprises that want CRM, case management, and low-code automation on one platform and security model.
Dynamics 365 Sales and Customer Service run on Dataverse. It gives enterprises a flexible model for customers, activities, and cases, closely linked to Microsoft 365, Power Platform, and, if chosen, Finance and Supply Chain through dual-write. Programmes succeed when architects decide early which system is authoritative for each record: CRM, ERP, or the data warehouse.
Hosn Al Tomoh configures sales processes, playbooks, forecasting, and service level agreements, and tests usability with the people who use them, not only against headquarters process maps. We pilot omnichannel and knowledge scenarios with real agents before broad rollout, so handle times and first-contact resolution can be measured.
We implement dual-write and virtual entities with explicit conflict policies, monitoring, and reconciliation, so accounts, products, and orders do not diverge between CRM and ERP. Power Apps and Power Automate extensions follow application lifecycle management patterns, with solution layers that your admins can explain to auditors.
Migration from legacy Dynamics CE, Salesforce, or bespoke systems includes matching rules, deduplication, and retention policies for historical activity, set against privacy assessments. Integrations to marketing automation, quoting, and billing use Azure API Management or enterprise service buses, with throttling and dead-letter queues.
Hosn Al Tomoh supports Microsoft’s release cycle with regression automation, disciplined feature management, and managed administration after hypercare, so Copilot and analytics investments build on clean customer data.
Microsoft, Dynamics 365, Power Platform, Azure, and related marks are trademarks of the Microsoft group of companies.
What Hosn Al Tomoh delivers on Dynamics 365 CRM
Implementation, customisation, deployment, and managed maintenance in the Microsoft cloud.
Sales and forecasting
Pipeline stages, forecast categories, and coaching workflows aligned to how leadership reviews each quarter.
Customer service operations
Queues, routing, service levels, entitlements, and knowledge, with dashboards for agents and supervisors.
Dual-write and ERP alignment
Mappings, error handling, and operational reconciliation when Finance and Operations is part of your landscape.
Power Platform guardrails
Environment strategy, data loss prevention policies, and solution promotion that let business users build apps safely.
Lifecycle and managed services
Update readiness, incident service levels, and backlog refinement once stabilisation is complete.
Why Dynamics 365 CRM fits Microsoft-first estates
Organisations invest when identity, productivity, ERP, and CRM should share compliance and data lineage. Hosn Al Tomoh keeps the boundaries clear, so dual-write does not produce two versions of the truth.
- Agents and sellers authenticate through Entra ID with least-privilege access to customer data.
- Power Automate flows are monitored and owned, not a maze of personal flows that nobody manages.
- Analytics in Fabric or Azure Synapse use curated exports, under data contracts that CRM administrators endorse.
Plan Dynamics 365 CRM with Hosn Al Tomoh
Bring your tenant model, ERP linkage, and channel strategy. We will propose a Dataverse design, migration plan, and adoption metrics that your customer service and sales leaders can track weekly.