Blueprint and governance
The case and service model, the finance structure and budget control, the choice of environments and region, and the identity design are agreed with the service owner, finance, the digital government team and internal audit.
Platform implementation
Microsoft Dynamics 365 Government
We implement Microsoft Dynamics 365 for government entities that want case handling, finance and staff services on Microsoft's cloud, alongside the Microsoft 365 and Entra ID tenant they already run.
Microsoft's Dynamics 365 Government plans are built for US agencies, so an entity in the region starts from commercial Dynamics 365 and Power Platform in Microsoft's UAE data centre region, or the region Microsoft confirms for Saudi Arabia, checked against its residency requirements. The work then centres on Dynamics 365 Customer Service for public requests and cases, Dynamics 365 Finance where the entity uses its public sector features such as budget control and encumbrances, and Power Pages for public portals.
Case and service models are configured in Dataverse with business process flows, queues and SLAs, and extended with Power Automate and Power Apps where staff need more. Finance customisations are written as X++ extensions, so updates apply without merging code. Staff sign in through Entra ID, while the public reach Power Pages through the national identity provider.
Where your enterprise architecture team works to a framework such as TOGAF, to the architecture standards of your digital government authority in the UAE or to the DGA's National Overall Reference Architecture (NORA) in Saudi Arabia, we record architecture and integration decisions in the same format, so vendor roadmaps can be reviewed alongside your own standards.
Microsoft Dynamics 365 Government and related marks are trademarks of the Microsoft group of companies.
How we implement Microsoft Dynamics 365 Government
Implementation, customisation, deployment and ongoing support, with governance your steering committee can follow.
Public requests in Customer Service
Case types, queues, routing rules and service levels in Dynamics 365 Customer Service, so each request reaches the right team with its deadline visible.
Budget control in Finance
Budget registers, encumbrances and budget checks on purchase requisitions in Dynamics 365 Finance, so spending is checked against the approved budget.
Power Pages for the public
Public portals on Power Pages with Arabic content, national identity sign-in and forms that create cases directly in Dataverse.
Hypercare and managed support
Microsoft ships two release waves a year for Dynamics 365 and Power Platform, plus service updates for Finance, so we test each update in a sandbox, review the release plans with your administrators, and monitor overdue cases, failed flows and integration errors.
When an entity on Microsoft 365 should consider Dynamics 365
Dynamics 365 suits entities standardised on Microsoft 365 and Entra ID that want CRM, case handling and finance on the same tenant, and value Power Platform for the smaller applications around them.
- A Microsoft 365 tenant with Entra ID as the identity source
- Region and residency confirmed with Microsoft for Dynamics 365 and Dataverse
- A case and service model owned by the service owner
- Finance users ready for budget control and year-end testing
Plan Microsoft Dynamics 365 Government with Hosn Al Tomoh
Share your current systems, compliance themes and integration map. We will return a phased plan, a risk register and a governance model for your stakeholders to review.